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At Metric Banking Solutions, we specialize in mortgage operations that are owned by banks, credit unions or other financial services companies. We work within your bank operating culture to assist you with building value in the mortgage arena that will also compliment other operating units of the bank. We want to assist you in achieving an extremely profitable mortgage operation while also increasing cross-sells of other important bank products, building market share and retaining important bank clients----all as a result of a pleased mortgage customer.
We begin our consulting discovery by seeking to understand the vision, direction and strategy of the mortgage operation through initial conversation with Mortgage executive management. We then formulate the Scope of the Consulting Engagement to identify with the needs and desired solutions of the executive client.
We call our bank-owned mortgage solutions “Best Practices for Bank-Owned Mortgage,” and focus our consulting results on four major areas of your operation:
- People — Build a dynamic mortgage team to achieve greater profitability and enhance market share by:
- Reviewing the qualifications of your mortgage management team
- Helping you to build an organizational chart that is effective and accountable
- Training people to focus on extraordinary customer service, cross-selling and customer retention
- Considering future growth expectations, making suggestions for hiring the right people
- Back-filling as temporary management oversight due to management change or disruption
- Profitability — Dramatically improve the bottom-line contribution of the bank's mortgage operation by:
- Helping you indentify all the revenue streams available to the mortgage operation
- Identifying redundancies in the operation and suggesting ways to reduce expenses
- Identify and enhance revenue streams from gain-on-sale in secondary marketing
- Giving you an executive financial dashboard of key mortgage performance indicators
- Assist you in determining break-even points for all areas of the mortgage operation
- Build a cross-sell environment targeting other bank products to increase the value of mortgage
- Assist with strategy and completion of annual business plans and volume projections
- Suggest ways to strengthen true “loan-level” mortgage accounting
- Assist with plans of merger, acquisition or expansion of mortgage operations
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- Processes — Build more effective and efficient execution into all you origination and support processes by:
- Helping to create an efficient mortgage origination “conveyor belt” in your mortgage arena
- Eliminate redundant processes in order to achieve desired timely loan closings
- Create written policies and procedures for all processes within the mortgage operation
- Training your originators and back-office support team in Best Practices of the industry
- Assist you in building reasonable production and back-office production goals and standards
- Review and enhance processes for compliance and quality of loan product assurance
- Identify areas of risk in the operation and build a “Risk Matrix” to mitigate elements of risk
- Helping you with the transition to pipeline hedging, settlement of AOT's and creation of securities
- Performing a hedge model validation for OCC 2000-16 compliance
- Assisting with servicing management
- Assistance with Agency, FHA/VA and Ginnie Mae Approvals
- Technology — Enhance and utilize mortgage technology to increase effectiveness and reduce overall risk by:
- Review all internal and external uses of technology in the mortgage arena
- Aid in selection and implementation of new mortgage technology
- Properly integrate all origination technology within your loan origination system
- Assist with building efficiencies by moving to imaged and automated operations
- Build an integrated and efficient secondary marketing rate lock desk and pricing engine
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Whether you’re a local community bank interested in venturing into mortgage banking or an existing, multi-million dollar banking operation, MBS is able to provide workable solutions to your needs by using quantitative tools, our broad network of industry contacts and our understanding of the idiosyncrasies of Bank-Owned Mortage Operations.
Contact MBS today at to see how we can help you take your business to the next level.
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